LOGGING INYou must be a genuine UKD customer to log in to this site, view prices or place an order. To do this you need to enter your account number and passcode into the log in boxes on the right...
- Account Number - Which is made up of 1 letter and 3 numbers., ie X333
- Passcode - This is the main account address postcode and must be typed exactly as it appears on a UKD invoice (including any spaces). If you are an EXPORT customer, please use your VAT number exact as it appears on a UKD invoice (eg., IE 1234567)
If your account has only recently been opened it may be that the update has not yet been performed. Please contact us to force the update if you cannot log in for this reason. If your postcode / VAT Number does not appear on our invoices please contact us to update our records
PLACING AN ORDERTo place an order on-line, you must be logged in (see above).
Once you have logged in, click the button to 'start a new order'. From here you can select to place an order for immediate delivery or a forward delivery order (seasonal/back to school orders etc where delivery is not required just yet).
For immediate orders, select your general preference for booking out of stock items (this setting can be overridden for any individual item), and then click the button to start the order.
The next screen will show you the many different ways of ordering. Each style you view will now have boxes under the sizes for ordering.
In these boxes enter the quantity you require per size and click add to order.
Once you have finished your order continue to the checkout to finalise. Any errors found with the order will be displayed before continuing to checkout
REGULAR REPEATS - MY SHOPPING LISTFor styles which you order week after week, you can set up a Shopping List by simply by clicking on the 'Add to Shopping List' link which appears underneath each style. This will add the style number to the list displayed in the left
hand pane on every page and provides a direct link to these styles. The list is now stored on our server and will appear each time you log on to our site.
You can view or print a delivery summary of all items in your list OR order all your items 10 at a time by clicking on the XPress™ Order Form link under the utilities menu
GRADUAL ORDER BUILDMany customers like to log in regularly and gradually build an order before finally proceding to checkout. Using this feature requires no extra work:-
Simply create part of your order and then log out without going through the checkout.
Your part order is automatically held on our database although this does not reserve the stock, therefore on items with low stock it is advisable to submit your order early.
When you log back in the system will advise you that there is an order unfinished, Simply click on 'add to order' when prompted and continue with your order.
ERRORS WITH ORDER
When you view the order basket or continue to checkout the system will advise you if any possible errors have been found with your order. This might include duplicated styles, sizes ordered which are not instock & where booking is not selected, or where there are queries with the quantities ordered.
The order basket allows you to review these errors and correct where necessary before continuing.
CHECKOUTWhen you arrive at the checkout, select an alternate delivery address if you have one setup, add special instructions to the order, and add your email address (for order confirmation). Then
click SEND ORDER. The system will then forward the order to our computer for processing and forward a copy to the email address you specified. Please make a note of the order number in case of query
SEARCHINGTo search for a style, use the search boxes. You can jump straight to a style if you know the number, or use keywords based on brand or type etc, or part of the style number
You will then be given a results page with options based on your query. Simply click the style number to jump straight to it
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